UK Rail Services IELTS Reading Answers
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Content Writer at Study Abroad Exams | Updated On - Jan 9, 2023
UK Rail Services IELTS Reading Answers topic consists of 6 series of questions with answers. It is an IELTS GT reading answers topic. UK Rail Services IELTS Reading Answers has been taken from the book: Cambridge IELTS 10 Student's Book with Answers. The topic: UK Rail Services IELTS Reading Answers is a practice question for IELTS 2023. The candidates must study the IELTS reading passage attentively to complete all the true/ false/ not given questions within 20 minutes. The topic: UK Rail Services IELTS Reading Answers measures the aptitudes of the candidates in reading. The candidates need to practice IELTS Reading practice papers to get acquainted with more similar topics
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Section 1
Read the passage to answer the following questions
UK Rail Services IELTS Reading Answers
Generally, if you have been delayed on a train journey, you may be able to claim compensation, but train companies all have different rules, so it can be confusing to work out what you’re entitled to. The type of delay you can claim for depends on whether the train company runs a Delay Repay scheme or a less generous, older-style scheme.
Delay Repay is a train operator scheme to compensate passengers when trains are late, and the train company will pay out even if it was not responsible for the delay. The scheme varies between companies, but up to 2016 most paid 50 percent of the single ticket cost for 30 minutes’ delay and 100 percent for an hour. On the London Underground, you get a full refund for 15-minute delays.
Companies that do not use Delay Repay and still use the older scheme will not usually pay compensation if the problem is considered to be out of their control. But it is still worth asking them for compensation, as some may pay out. You are unlikely to get compensation for a delay if any of the following occur:
- Accidents involving people getting onto the line illegally
- Gas leaks or fires in buildings next to the line which were not caused by a train company
- Line closures at the request of the emergency services
- Exceptionally severe weather conditions
- Strike action
National Rail Conditions of Travel state that you are entitled to compensation in the same form that you paid for the ticket. Some train companies are still paying using rail vouchers, which they are allowed to do if you do not ask for a cash refund.
Since 2016, rail passengers have acquired further rights for compensation through the Consumer Rights Act. This means that passengers could now be eligible for compensation due to: a severely overcrowded train with too few carriages available; a consistently late running service; and a service that is delayed for less than the time limit that applied under existing compensation schemes.
However, in order to exercise their rights beyond the existing compensation schemes, for instance Delay Repay, and where the train operating company refuses to compensate despite letters threatening court action, passengers may need to bring their claims to a court of law.
Section 2
Solution and Explanation
Questions 9-14:
Do the following statements agree with the information given in the text above?
In boxes 9-14 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
- The system for claiming compensation varies from one company to another.
Answer: True
Supporting Sentence: if you have been delayed on a train journey, you may be able to claim compensation, but train companies all have different rules
Keywords: delayed, train journey, compensation, different rule
Keyword Location: Paragraph A
Explanation: In general, if you are delayed on a rail travel, you may be eligible to claim compensation, however train companies mostly have different standards. We can extrapolate from the statement that you can claim compensation, but it will range from business to company. This indicates the mechanism for claiming compensation differs from one firm to the next. The right answer is 'TRUE' since the assertion corresponds with the information.
- Under Delay Repay, a train company will only provide compensation if it caused the delay.
Answer: False
Supporting Sentence: delay repay is a train operator scheme to compensate passengers when trains are late, and the train company will pay out even if it was not responsible for the delay.
Keywords: delay repay, compensate passengers, train company
Keyword Location: Paragraph B
Explanation: In paragraph B, there is a sentence that mentions that delay reimburse is a railway operator plan to compensate customers. When trains are late, the train firm will pay out even if it wasn't responsible for the delay. This obviously contradicts the statement. The correct answer is 'FALSE' since the assertion contradicts the information.
- Under Delay Repay, underground and other train companies give exactly the same amounts of money in compensation.
Answer: False
Supporting Sentence: On the London Underground, you get a full refund for 15-minutes delays.
Keywords: London Underground, refund, 15-minutes delays
Keyword Location: Paragraph B
Explanation: Paragraph B indicates that The system varies across businesses. But prior to 2016 most compensated 50 per cent of the individual ticket cost for 30 minutes' delay and 100 percent for an hour. For 15-minute delays on the London Underground, customers get a full reimbursement. In other words, train companies reimburse the payment but do not compensate in the same amount. The right answer is 'FALSE,' since the assertion contradicts the information.
- An increasing number of train companies are willing to pay compensation for problems they are not responsible for.
Answer: Not Given
Explanation: According to paragraph B, a railway operator programme to compensate passengers whenever trains are late. The train business will pay up even if it was not accountable for the delay. It does not, however, expressly state that a growing number of train firms are ready to pay payment for situations for which they are not liable. As a result, the correct response is 'NOT GIVEN'.
- It is doubtful whether companies using the older scheme will provide compensation if a delay is caused by a strike.
Answer: True
Supporting Sentence: companies that do not use Delay Repay and still use the older scheme will not usually pay compensation if the problem is considered to be out of their control.
Keywords: Delay Repay, older scheme, pay compensation, control.
Keyword Location: Paragraph C
Explanation: As to Paragraph C, "businesses who do not employ Delay Repay … pay reimbursement if the situation is regarded to be beyond their control”. Furthermore, you are unlikely to get compensation for the strike. As a result, if the corporation adopts an earlier system, strike action is typically not covered. The right answer is 'TRUE' since the assertion corresponds with the information.
- Passengers may receive compensation in the form of a train voucher if they forget to request cash.
Answer: True
Supporting Sentence: National Rail Conditions of Travel state that you are entitled to compensation in the same form that you paid for the ticket
Keywords: National Rail Conditions, compensation, ticket
Keyword Location: Paragraph D
Explanation: According to paragraph D of the National Rail Conditions of Travel, you are entitled to reimbursement in the same form as you paid for the ticket. Some train firms continue to accept rail vouchers, which is legal as long as you do not want a cash return. As a result, the line "Some railway companies still are paying … do not request a cash return" plainly answers the queries. The right answer is 'TRUE' since the assertion corresponds with the information.
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