Letter to The Shop Manager for a Defective TV IELTS Writing Task 1 requires candidates to address the shop manager in a formal way. The topic in IELTS general writing task 1; Letter to The Shop Manager for a Defective TV IELTS Writing Task 1 revolves around the need resolution of a problem at work. In this IELTS General writing task 1; Letter to The Shop Manager for a Defective TV IELTS Writing Task 1, the sample answers comprises an introduction, body, and a conclusion.

IELTS General Writing Task 1 includes letter writing either in formal, informal, or semi-formal patterns. Candidates need to complete the task within 20 minutes. Students can consider their preparation for the writings section from the IELTS Writing Practice Papers and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

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Topic: You have recently bought a new TV for your flat but it did not work. You phoned the shop but no action was taken.

Write a letter to the shop manager.

In your letter,

• describe the problem with the TV
• explain what happened when you phoned the shop
• say what you would like the manager to do

Band 8 IELTS Letter

Dear Sir,

I am writing to bring to your attention some issues I have encountered with a Samsung Android TV that I recently purchased from your shop. The TV is 32 inches and comes with a 1-year comprehensive warranty, and after careful consideration, with the help of your knowledgeable staff, I decided to make the purchase. However, I am extremely disappointed to report that just one week after my purchase, I began experiencing problems with the TV.

Firstly, the sound system is not fully functional, and the pictures on the screen appear smaller than the normal size of the TV screen, even after adjusting the picture aspect ratio and settings from the menu. I contacted your shop to inform you of these issues, but despite my repeated calls, no action was taken.

Given the problems I have faced with the TV, I believe it would be reasonable for you to either send technicians to my home to repair the TV or to replace it with a new one within a week. I hope that you will take swift action to resolve this matter and ensure my satisfaction with the product and your customer service.

I look forward to hearing from you soon and hope that you will take this matter seriously and take steps to rectify the situation. I hope that you will understand that as a consumer, I have the right to expect a functional product and prompt service from your company.

Thank you for your time and attention,

Yours faithfully,
Rahul Majumdar

Band 7 IELTS Letter

Dear Mr. Vardhaan,

I am writing to bring to your attention a problem that I have encountered with a TV that I recently purchased from your shop. I am extremely disappointed with the product and the customer service that I have received so far.

The TV is a Videocon FRT567 and I bought it on 4th Jan 2023. However, just a week after my purchase, I began experiencing problems with the TV. The sound system is not fully functional and the pictures on the screen appear smaller than the normal size of the TV screen, even after adjusting the picture aspect ratio and settings from the menu.

I contacted your shop to inform you of these issues, but despite my repeated calls, no action was taken. I spoke with Sahil Biswas on 11th Jan 2023 and Rishav Chatterjee onon same day but they were not able to assist me with my problem.

Given the problems I have faced with the TV, I would like you to either send technicians to my home to repair the TV or to replace it with a new one. I believe that as a consumer, I have the right to expect a functional product and prompt service from your company.

I hope that you will take this matter seriously and take steps to rectify the situation. I would appreciate it if you could let me know what action you intend to take and a timeframe for resolution. I look forward to hearing from you soon.

Thank you for your time and attention.

Sincerely,
Koushik Roy

Band 6.5 IELTS Letter

Dear Sir,

I am writing to express my disappointment with the new TV I recently purchased from your store. I bought a Sony Bravia TV with a 3 years warranty from Khosla Electronics on 29th Dec 2022. Unfortunately, it did not work as expected. I am extremely disappointed with the product and the customer service I received from your staff.

The problem I am facing is that the Sound system of the TV is not fully functional. On top of that, the pictures on the screen look smaller than the normal size of the TV screen, even after changing the picture aspect ratio/setting from the menu. I had high expectations for this TV and it was a significant investment for me.

When I called your shop to inform about the problem, I was told that someone would get back to me, but unfortunately, no action was taken, even after calling your staff repeatedly. I was disappointed with the lack of response from your customer service team and the lack of effort to rectify the situation.

I am writing to request that you take appropriate action to rectify the situation. I would like you to either send some technicians over to my place to fix my TV or replace it with a new TV within a week. I hope you will take this matter seriously and provide me with the satisfactory solution.

I am looking forward to hearing from you soon.

Sincerely,
Ganesh Chadhury

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