Letter to the Company Regarding Missing Item from Ecommerce Shop IELTS Writing Task 1 is a letter-writing topic. Candidates need to write a Letter to the Company Regarding Missing Item from ecommerce shop IELTS Writing Task 1 contains three model answers. The model answers include the introduction, body, and conclusion. The letter must be clear and to the point. Letter to the Company Regarding Missing Item from Ecommerce Shop IELTS Writing Task 1 checks the candidate's Task Achievement, Vocabulary, Coherence and Cohesion.

The IELTS General Writing Task 1 requires test takers to write a letter on the given situation in about 150 words. The letter could be informal, semi-formal, or formal. IELTS writing score is marked based on band scores. The band scores range from 0 to 9. Candidates may visit IELTS Writing Practice Papers to develop and improve their creative writing skills for the IELTS General Training Writing section.

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Topic: You recently ordered something from an eCommerce shop. When it was delivered, you noticed that something was missing.
Write a letter to the company. In your letter,

• give details of the order
• mention what was missing from the delivery
• explain what you want them to do about it

Band 8 IELTS Letter

Dear Sir or Madam,

I am writing this letter to bring to your notice regarding the missing item from my order. I was very frustrated after buying a mobile phone from your eCommerce store about a couple of days ago. This letter is to complain about two missing items from my order. I will give you the details of the missing items.

I had placed the order on 1st of January, 2023 from your website and the phone model was Xiaomi Note 10 Pro. I already paid online with my credit card. The order number is MBL-2532-JAN20231198. The website suggested that the mobile would come with 2 mobile cases for free. One was the regular clear glass one and one was black leather phone case. I was fascinated by the black leather case and hence, placed the order. However, I did not receive any of the cases in the box. Those two items were missing.

I have already tried to get the cases by calling the helpline number but did not receive any positive response. They said they are investigating. However, it has been a week.

I am writing this letter as I am a bit frustrated. Can you please look into this matter and send the cases as soon as possible? I have attached a copy of the invoice with this letter and an order copy too for your reference.

Regards,
Bhaskar

Band 7.5 IELTS Essay

Dear Sir or Madam,

I was pleased by a shoe that your store was offering last week. I purchased that online but to my disappointment, there were two items missing. I have tried to contact your store but was unable to. Hence, I am writing this letter.

Last week, I placed an order for a pair of Nike Air Max shoes under your online flagship sale of flat 50%. The image and the description of the box shows that it will contain a pair of shoes, a Nike bandana, and two extra pairs of laces. I ordered the shoes on Saturday morning and they were delivered the next day. I was away and could not check. However, when I returned home and opened the box, the extra pair of laces were missing.

It is my brother’s favorite shoe. His birthday is the day after tomorrow and hence, I placed the order. Now, with these extra laces missing, I won't be able to surprise him. I am really disappointed by this. I have been a customer of your store for almost 6 years. I have never expected such service.

I would like you to check with your store and the distributor regarding this as soon as possible. If you require any help from my end, I would be happy to do that. I really want the total package before my brother’s birthday. I have attached an image of the invoice and a short video of unpacking for your reference.

I am looking forward to hearing from you.

Yours Faithfully
Ramesh

Band 7 IELTS Essay

Dear Sir or Madam,

This letter is to bring to your notice about two missing items from an order. I ordered a trimmer online as I was very excited about the product. The product came with a charging cable, 3 separate blades and a trimmer. Once I received the box and opened it, I was really disappointed.

I found that the charging cable and the separate blades were missing. I have called the courier guy to know if he knows about this but he was unaware. The box was also sealed and packed. I have tried calling your company on the hotline number. They have raised an investigation. The ID is: NJWY24316758. It has been 7 days but I have not yet received a response. I am unable to use the trimmer at all as it has no charge. Also, I am unable to charge it due to the missing cable.

I would request you to look into this matter and send a replacement item as soon as possible. If you can send the charging cable and the heads, I would also be okay with that. I need to use the product that I bought. I have attached the invoice and a copy of the bill. I also have images and videos of unpacking.

Looking forward to your response.

Regards,
Ashish

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