Letter to the Company about the Faulty Phone IELTS Writing task 1 is a letter writing topic. Letter to the Company about the Faulty Phone IELTS IELTS Writing Task 1 follows a formal approach. The candidate has to address a Letter to the Company about the Faulty Phone delivery. This IELTS General Writing Task 1 contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The letter must be clear and to the point.

For IELTS General Writing Task 1, letters can be written in formal, informal, or semi-formal styles. The candidates must complete the IELTS Writing Task in 20 minutes. IELTS writing score is marked based on band scores. The band scores range from 0 to 9. Students can consider IELTS Writing Practice Papers for practicing different topis. There are similar topics like Letter to the Company about the Faulty Phone IELTS Writing task 1 in the practice papers.

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Topic: You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty.
Write a letter to the company.

In the letter:

• introduce yourself
• explain the situation
• state what action you want to be taken

Band 7 IELTS Letter

Hello Sir/ Madam,

I'm Samantha, and I live in Bangalore, Karnataka. I ordered a smartphone from your online store three days ago. When it arrived earlier today, I was excited, but I was very disappointed to discover that the product was defective. I expect you to replace it right away.

Regarding the specifics of the order, I used my Google Pay account to purchase this mobile phone from your website. I ordered the phone on January 17th. I have attached a copy of my receipt and the order number is 56900145.

The phone has a problem with the front camera not working and the 128 GB of internal memory, even though I ordered a 256 GB model. Since the item's description on your website clearly states that it is a 256-GB phone, I am certain that you shipped the wrong item.

I'm hoping that you'll agree to replace the phone in accordance with the order's specifications as a solution because I really like this model. Otherwise, I would like a full refund. If required, I can contact Google Pay's complaints department. I have attached a video of the unpacking that I did.

I appreciate your attention to the matter and hope to hear from you soon.

Thanking you in advance for your help.

Regards,
Samantha

Band 7 IELTS Letter

Hi Sir/Madam,

My name is Ashish and I recently purchased an iPhone from your website. I was really excited about using an iPhone. It has been my dream to get an iPhone. However, I was very disappointed when I received and unpacked the package.

I ordered a black iPhone 12 with 128 GB memory. I was devastated on receving a wrong device. The phone screen has some visible scratch marks, which is unlikely. The internal memory of the phone is 64 GB, though I ordered a 128 GB phone. This must have been an oversight from your delivery department. The phone hanged after a few minutes only to deepen my disappointment. I believe it was a refurbished iPhone. However, there was nothing mentioned about the refurbished unit on your website. I also paid a full stock price for the phone.

I would request you to look into this as soon as possible since I am without a phone for 2 days now. I have also contacted the customer service desk but without any positive results. I would like you to send a repl;accement new phone for which I paid. I have attached images, videos and the invoice of the device. I hope to get a positive response from your end.

Thanking you in advance.

Regards,
Ashish Bakshi

Band 8 IELTS Letter

Hi Sir/Madam,

I am writing this letter to express my profound dissatisfaction with my cell phone purchase from your city store on December 11. Please allow me to elaborate on my circumstance. I have been a devoted customer of your multinational corporation. My name is Justin.

You can easily see in your data that I bought a Samsung Galaxy phone because it has more useful features than other phones.

However, after a while of use, some issues began to surface. The first issue is that the phone's camera does not function properly. By this, I mean that whenever I attempt to take a picture, the device abruptly shuts down without showing any indication on the screen. When I do need to take a photo, this makes it much more difficult. If you're thinking that only this is the case, It hasn't finished yet. The battery life of a smartphone is another issue, draining nearly every six hours. Despite the fact that I had not used my phone to play any apps or games, I noticed that it finished quickly. To be honest, I'm surprised to find such a flaw in such a high-priced model.

I am requesting full payment in advance, or would you prefer that I get a new one instead of fixing the old one?

I am looking forward to receiving a positive response from you soon.

Regards,
Justin

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