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Customer Service Executives are responsible for reaching out to existing or potential customers with product offers, information about the company or regular updates. The Bureau of Labor Statistics projects a job growth rate of 8% through 2024 for Administrative Services Managers around the world.
They work to ensure that the team is adequately trained to promote excellent customer services. Candidates opting to become a good customer service executive must have a MBA Degree.
IIM Lucknow, IIM Kolkata, LPU, Amity Noida, XLRI etc are some of the top colleges where students choosing to pursue MBA can apply into. The average fee to pursue an MBA course ranges from INR 50,000 to INR 4,00,000. Admission to such courses is mostly on the basis of entrance exams like CAT, MAT, XAT, etc.
Some of the top companies that recruit customer service executives are Amazon, Asian Paints, Barclays Capital, ESSAR Group, Ebay, Flipkart, Google, Snapdeal, L&T, Jabong, Oracle, Infosys, Accenture and many others. The average salary of a good customer service executive ranges from INR 3 LPA to INR 6 LPA depending upon the experience and skills.
- What does a Good Customer Service Executive do
- Steps to Follow to Become a Good Customer Service Executive
- Types of Customer Service Executive
3.2 Social Media Support Executive
3.4 Live Chat support Executive
5.2 BBA
6.1 UK
6.2 USA
6.3 Australia
6.4 Canada
- Benefits of Career as a Good Customer Service Executive
- Skills Required to Become a Good Customer Service Executive
- Salary of a Good Customer Service Executive
9.3 Experience Wise
Good Customer Service Executive: Quick Facts
| Industry | Customer Service |
| Eligibility | UG or PG Degree |
| Average Starting Salary | INR 3 LPA |
| Job Opportunity | Operations Manager, Director of Performance Manager, Director of Process Manager, Sales/Business Development, Director of Services Manager, Account Manager, Service Managers, Online Media Analyst, Manager, Management Trainee, Operations Manager, etc. |
What does a Good Customer Service Executive do?
Customer support executives manage a team of customer support representatives and maintain customer satisfaction in an organisation. Their role is to ensure a business’ customers receive outstanding support and all their needs are met for the benefit of the organisation. They oversee the customer support department’s day-to-day functions, activities as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.
To become a Good Customer Service Executive, one has to follow several primary responsibilities which are mentioned below.
- A Good Customer Service Executive is responsible for creating policies and procedures for their staff and ensuring customers receive excellent and consistent service.
- The hiring and training of new staff usually falls to the judgement of the Customer Service Executive. This may include reviewing applications, conducting interviews, processing hire paperwork, and providing on the job training and mentoring to new employees.
- A Good Customer Service Executive must analyze and check their service team to establish whether or not all personnel are following the best practices established.
- When customers are unable to have their needs satisfactorily met by talking with a customer service agent, it is their job to step in and attempt to satisfy the customer.
- They may also commonly answer customer questions through in-person, phone call, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support in an organization.
Steps to Follow to become a Good Customer Service Executive
To become a good Good Customer Service Executive, students should decide their school level. In high school, They should start working on their communication skills and practice mathematics regularly, along with Physics and Chemistry. Entrance preparation must also start to get the best college offering MBA courses. Some of the other important steps for becoming a good Good Customer Service Executive are mentioned below:
Decision Making
Before making a decision of being a Customer Service Executive, one should align his/her own interest in order to be successful in this field. If one is firm on becoming a Customer Service Executive then search for the details regarding the profession.
They must also select the best course and start preparing for them at the school level. Students need to research in advance about the pros and cons about the field. They must know about the admission process, fees, syllabus, recruiting areas of the industry that they are aiming to go for.
Subject Choices
There is no compulsory set of subjects that you should choose to become a Customer Service Executive. A person from any background and any field chooses to become a Customer Service Executive.
In 10+2 they must have Commerce as their stream with English and Computer as their optional subjects. Having a knowledge of computer applications will help them in the long run as most of the work is done online. They should carefully select their subjects at the Intermediate, Undergraduate as wella s Postgraduate level as the topics studied during such courses will help the professional in the field.
Entrance Exam Preparation
Students must prepare themselves to get admission in the undergraduate and postgraduate courses. At the undergraduate level, they must study and prepare the topic studied at the Intermediate level. However, most of the students opting for MBA courses need to prepare themselves to clear entrance exams like CAT, XAT, MAT and many others.
Students opting for MBA courses opt for coaching to clear entrance exams and get the best MBA college. However, some of them prepare for entrance exams on their own. To prepare for the entrance exam, students must make notes of the topics they study. They may also solve previous year mock test papers to get an overview of the exam. A good score is mandatory to get the desired college.
Selecting Correct Colleges
After clearing the entrance exam, candidates must carefully select their desired college. Having a good college at Undergraduate and Postgraduate level helps the students to excel in the field. They must research about the college and evaluate them on the basis of a few factors. Some of the pointers to keep in mind while selecting the best college are mentioned below.
- Students must look after the college’s previous placement record, average fees, location, infrastructure, faculty, teacher to student ratio, hostel, etc. These are some of the important factors that every student must keep in mind while selecting the desired college.
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They must develop a short list of the colleges offering the desired course and compare them on the basis of preferences.
After Qualifying Exam
After qualifying a particular entrance exam, students are called for Group Discussion (GD) and Personal Interview (PI) rounds. These two rounds hold some weightage which is set by call and depends on University to University.
Scoring well in Group Discussions and Personal Interview round along with scores in Entrance exams paves way for entry in that particular university. Some universities offer direct admissions to candidates on the basis of scores obtained in the entrance exam or the previous higher qualification.
Post Group Discussion/Personal Interview/ Merit Rounds students are called for a document verification process in which they are allotted a seat in the college.
Types of Customer Service Executive
Based on the specialization, students can become Customer Service Executive in various fields. The various types of Customer Service Executive are mentioned below.
Phone Customer Service
Phone Customer Service Executive is the most chosen job profile as it is the most popular choice is that there is a sense of intimacy when you have a direct conversation with the customer via your voice. This process makes a bond deeper and more meaningful then you make using a text message chain or an email chain.
It is often seen whenever people are distressed or worried about something, they want to talk to someone quickly via the phone call so they can tell the other person about the problem and get a quick response regarding the problem.
| Profession | Average Salary |
|---|---|
| Phone Customer Service | INR 3 LPA to 6 LPA |
Social Media Support Executive
In the current scenario where everyone uses social media, It is the best way to make use of social media by providing quick assistance. They have a customer support team dedicated to resolving social media queries.
They use a proper social media monitoring software that will notify you whenever someone mentions your brand or product online. Customers can also use a solution similar to what live chat is and let anyone who visits your business page chat with one of your customer success reps via chat.
Big brands like Xiaomi, Netflix, Swiggy, Zomato are a great example for such a case. They resolve the query or complaint of the customers on the social media platforms like Facebook, twitter,instagram, etc.
| Profession | Average Salary |
|---|---|
| Social Media Support Executive | INR 5 LPA to 10 LPA |
Email Support Executive
He or She is a person that leads a team that’ll be responsible for answering customers’ and leads’ queries. They have let people contact businesses to showcase the email address in a visible place on your website. Most companies put all of the contact details on the dedicated Contact webpage, as well as, in the website’s footer.
Email support executive gives people a way to contact your customer support team without the need for direct interaction with another human.An email is a good way of explaining complex issues as you have all the time you need to write down the overview of your complaint or matter.
| Profession | Average Salary |
|---|---|
| Email Support Executive | INR 5 LPA to 7.5 LPA |
Live Chat Support Executive
Live Chat Support Executives looks after the queries asked via chat bot on websites. They communicate with customers through live chat or email to answer questions and queries, solve problems, and troubleshoot. They can work remotely or in a standard office environment as they are generally required to have customer service experience.
Their main responsibility is to serve as their organization’s first point of contact with its customers, Live Chat Support Executives may be asked to make suggestions about how their organization can improve its customer service.
| Profession | Average Salary |
|---|---|
| Live Chat Support Executive | INR 4 LPA to 8 LPA |
How to become a Good Customer Service Executive in India
Becoming a Good Customer Service Executive is not what every student thinks of pursuing a career in. But when researched about the course one can find many advantages of being a Customer Service Executive. Students who wish to become Customer Service Executive should have proper knowledge of what are the entrance exams for the course and what are some of the best colleges for pursuing Customer Service Executive courses.
School Level Preparation
As there are no set of predefined subjects that should be chosen for being a Good Customer Service Executive but Commerce stream can pave the way for clearing the Entrance Examinations. Students must have English and Computer as their optional subjects as it helps them in the long run.
These Subjects act as a foundation stone for the upcoming exams or courses that the students are going to take up. They must follow their syllabus and prepare for the course that they are aiming for side by side. Having an overview about the course at undergraduate will give the students an upper hand to excel in the field.
How to become a Good Customer Service Executive After 12th
After completing Intermediate (12th), students can now take up a Undergraduate or Diploma professional course in the related field. Full-time undergraduate degree programmes will be taught over 2 to 4 years.
Elaborated below is how to prepare for an undergraduate and postgraduate course.
Undergraduate Level
At the Bachelor level, candidates must choose the perfect course that will serve an easy path to become a good customer service executive. They must be aware of the course that they are willing to opt for as well as the syllabus.
To get admission they must clear the entrance exam to get admission in the top college offering course to become a good customer service executive. However, the most preferred course is BBA and BJMC as it helps in the interaction skills of the students.
Postgraduate Level
Most of the students opt for a MBA course after graduation as it offers best job opportunities for the candidates. To get admission in the college offering MBA, they must clear entrance exams like CAT. XAT, MAT and many others.
To become a good customer service executive, students must study the topics taught during the course as it will help them in their professional career. Having an MBA Degree opens a plethora of job options to choose from with great salary packages.
Courses to become a Good Customer Service Executive
To become a good customer service executive, one needs to have an undergraduate or a postgraduate degree in the related field. Below given are some of the courses that will help the students to excel in this field.
Diploma in Front Office
Diploma in Front Office is a 1 year to 2 year undergraduate diploma course that deals with service delivery systems and how to treat the customers. Throughout the course,students are trained on how to deal with the visitors when they arrive and make sure that they meet the relevant person at the company.
Diploma in Front Office: Admission Process
The basic admission process to pursue a diploma in the front office is given below.
- Students must have a minimum 50% of aggregate marks as they do not have to appear for any entrance examination and personal interview round to pursue this course.
- They need to register themselves to the colleges offering the course and wait for the merit list.
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Post selection, they are required to appear for the verification process and pay the final admission fees.
BBA
BBA is a 3 year undergraduate course designed to impart managerial and entrepreneurial skills to management aspirants. This course deals with topics like General Management, Managerial Economics, Accounting, Organizational Behaviour, Business Law, Marketing, etc.
BBA: Admission Process
- BBA admission process processes are of two types-entrance examination based and direct admission.
- Direct Admission for BBA courses is based on the marks secured by the candidate at the Intermediate Level.
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For the entrance based admission, the BBA admission process includes Entrance Exam, Merit List, Counselling, Final Selection.
BBA: Eligibility Criteria
Below given is an eligibility criteria that every student has to clear for admission into top colleges offering BBA courses.
- Candidates must have passed their Intermediate examinations from any stream and a recognised board in order to be eligible for BBA course.
- They must have scored at least a minimum aggregate of 50% marks in 12th. Some premier colleges ask for 60% marks.
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They can be aged between 17 to 22 years for general category, and 17 to 24 years for reserved categories.
BBA: How to Apply
- The Initial registrations of entrance comprise course details, candidate's name, and contact details.
- After completion of initial registration, a login ID and password will be sent to the registered mobile number and Email ID.
- Students need to fill in the general information for proceeding towards the program selection and payment section.
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After filling the form, students need to Save the filled application form and can keep it for future use.
BBA: How to prepare for exam
BBA entrance exam is a basic aptitude test which means that the test would examine a candidate’s general aptitude and knowledge in management principles. Practising regularly for the test is a no-brainer for students. However, these following tips should be considered for better performance before the exam:
- Clear quantitative approach: Most of the quantitative questions are Class 10th level. Therefore candidates must be familiar with the basic concepts, formulas and shortcuts.
- Writing mock tests: Practicing sample and previous year question paper informs about the exam pattern in advance which therefore helps in formulating a strategy to attempt the BBA exam more effectively. Mock tests for NPAT, SET and other major entrance exams can be found online at Collegedunia.com and other websites.
- Managing time: Time management is an important factor when candidates are looking to attempt about 120-150 questions in nearly 2 hours. They must prepare a time table and follow it religiously before the exam.
- Reading newspapers: Reading newspapers regularly will help candidates to enhance their general knowledge skills. Questions related to the latest trends are usually asked in personal interview (PI) rounds.
MBA Service Management
MBA Service Management is a 2 year postgraduate course for the service sector for catering knowledge about developing strategies for achieving a sustainable advantage in any service aspect of the business. This course helps the student in planning and strategizing the marketing management for professional development of any business/organisation.
MBA Service Management: Admission Process
Most colleges grant admission into the MBA Service management course based on performance in entrance exams followed by the personal interview round. Admission process varies across institutes.
Below are some steps which need to be followed by candidates for getting admission in MBA Service Management:-
- Candidates need to register on the official portal on the examination website they want to apply for.
- After passing the respective entrance examination, they need to visit the college portal and register themselves for further admission.
- A merit list and cut off is released by every institute for further admission process.
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After getting qualified on the basis of entrance examination marks, candidates need to appear for a group discussion (GD) and personal interview (PI) round for the final selection.
How to become a Good Customer Service Executive Abroad?
Students prefer to pursue MBA courses to become a Good Customer Service Executive from abroad. Many countries abroad like the USA, Australia, UK, and Canada, etc offer various PG Diploma and PG courses for the aspirants. The admission procedure for students is different in abroad countries from India and also the eligibility requirements for the students are different in foreign countries.
How to become a Good Customer Service Executive in UK
MBA in the UK is a 12-21 months program costing between 31,000 GBP to 88,000 GBP. For an Indian student, the overall expense for studying in the UK is around 25 Lakhs to 80 Lakhs. Around 130 business schools in the UK offer MBA programs with a variety of specializations in disciplines such as economics, health administration, international business, etc.
Admission Process
- Candidates must have a UG degree with 2:1 qualification equivalent to 50 to 60%.
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Candidates must have 2 years of work experience. However it is not always mandatory, but candidates will be given preference on the basis of work experience.
Top Colleges in UK
| Universities | Total Program Fees (approx.) |
|---|---|
| London Business School | INR 9,001322 |
| Cambridge Judge Business School | INR 5,837,035 |
| Said Business School | INR 6,092,021 |
| Warwick Business School | INR 4,142,246 |
| Alliance Manchester Business School | INR 4,505,781 |
| Cass Business School | INR 4,505,781 |
| Imperial College Business School | INR 5,478,620 |
| Durham University Business School | INR 3,225,729 |
| University of Edinburgh Business School | INR 3,328,134 |
| Lancaster University | INR 3,379,336 |
Top Courses
- Masters in Management
- PhD in Management Science and Operations
- Masters of Business Administration
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Masters in International Management
How to become a Good Customer Service Executive in US
Candidates aiming to become a Good Customer Service Executive in the USA must have a MBA Degree. Studying MBA in the USA will take international students two years and cost them anywhere around 150,000 USD to 200,000 USD as the overall tuition fees. The cost of an MBA in the US for Indian students is estimated to be 1Cr or more.
Admission Requirements:
- Completion of 16 (10+2+4) years of education is a must to pursue any masters program in the USA. This means that you need to have a four-year bachelor's program.
- Qualifying for any of the business schools in the USA will mostly require you to have a good GMAT score and some universities may accept GRE equivalents.
- Non-native English speaking students are required to submit proof of language proficiency.
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To study MBA in the USA, they are required to mostly have a minimum work experience of 3 years.
Top Colleges in USA
| University Name | Program Fees |
|---|---|
| Harvard Business School | INR 14,46,880 |
| University of Pennsylvania-Wharton (Upenn) | INR 21,62,756 |
| Stanford Graduate School of Business | INR 31,49,412 |
| MIT-Sloan | INR 19,54,336 |
| Columbia Business School | INR 41,54,752 |
| University of Chicago-Booth | INR 18,44,000 |
| Northwestern University-Kellogg | INR 18,74,692 |
| UC Berkeley | INR 31,29,304 |
| Yale School of Management | INR 24,49,400 |
| Dartmouth College | INR 26,55,040 |
Top Courses
- MBA
- Masters in Engineering Management
- PhD in Management
- Masters in Management Studies
How to become a Good Customer Service Executive in Australia
To become a Good Customer Service Executive in Australia, one must pursue an MBA Course. It is a one-year (full-time) professional degree available with over 50 institutes. The average cost of an MBA in Australian universities ranges from 20,000 USD to 60,000 USD. The tuition fees for MBA in Australia in Indian rupees go up to around INR 40 lakhs.
Admission Requirement:
- Candidates must have a Bachelor's degrees in any field (some schools prefer a degree of certificate in business-related fields)
- They must have at least 2 reference letters from the previous employer or professors.
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Students are required to submit IELTS scores to demonstrate proficiency in the English language for the admission into Australian Universities.
Top Colleges in Australia
| College Name | Full-time MBA Fees |
|---|---|
| University of Melbourne | INR 37,63,000 |
| University of New South Wales | INR 20,00,000 |
| Monash University | INR 32,00,000 |
| Macquarie University | INR 24,29,500 |
| University of Western Australia | INR 18,30,420 |
| University of Queensland | INR 34,10,500 |
| Australian National University | INR 27,30,465 |
| Deakin University | INR 20,00,397 |
| RMIT University | INR 39,20,451 |
| La Trobe University | INR 19,57,865 |
Top Courses
- MBA
- Masters in Management
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Bachelor of Business Management & Information Technology
How to become a Good Customer Service Executive in Canada
A MBA degree is required to become a Good Customer Service Executive in Canada. It is a 2-years program opening a world of lucrative career options. MBA degrees from top business schools in Canada cost anywhere from 16,000 to 100,000 USD. For an Indian student, this will range between 10 Lakhs to 60 Lakhs (affected mostly by the choice of institution).
Admission requirements
- Candidates must have an undergraduate degree with 75% (B+ on grade scale).
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Transcripts, LOR, Resume, Essay, Admission Essay is also required to get admission in top MBA colleges of Canada.
Top Colleges in Canada
| University Name | Tuition Fee(USD/year) |
|---|---|
| University of Toronto | INR 8,44,587 |
| HEC Montreal | INR 15,36,750 |
| Dalhousie University | INR 30,23,83 |
| McMaster University | INR 20,33,000 |
| Brock University | INR 18,23,062 |
| Simon Fraser University | INR 17,55,825 |
| University of Ottawa | INR 23,51,000 |
| University of Calgary | INR 21,53,116 |
| University of Saskatchewan | INR 25,47,883 |
| University of Manitoba | INR 19,27,919 |
Top Courses
- MBA
- Masters in Management Studies
-
Masters in Engineering Management
Benefits of Career as a Good Customer Service Executive
On becoming a Good Customer Service Executive, there are various benefits and perks that they can avail. These benefits give a sense of satisfaction to the Professional which motivates them to work hard and excel in the field.
Some of the benefits are mentioned below.
Salary
Compared to the hard work and dedication, long hours of work and ever changing Customer Service Executive demand can be intimidating in the initial phase of the career with a meagre salary package.
But with years of experience in this field, a good Customer Service Executive can bring reputation and lucrative income with the salary of a mid level career experienced individual may earn upto INR 15,00,000 with sky being the limit for seasoned professionals who can put a lasting impression in the minds of the public.
In addition, if they have the right passion for sales and want to excel in this profession, they can complete their MBA in Service Management and be in the position of Manager with a starting salary of INR 7-8 LPA with opportunities of working with MNCs in India and abroad.
Job Security
Job Satisfaction always brings peace of mind when a Customer Service Executive brings profit to the company and increases sales figures. They can easily last long in this field if they have the right skill set required along with the Technical knowledge. The demand for professional Customer Service Executive is increasing rapidly as the globalisation all around the world is at its peak. They can easily secure their job by gaining a few years of experience as well as knowledge about the market.
Positive Impact of the Career
Having a well paid job like Customer Service Executive creates a positive impact on the professional. They also deal with the individuals or organizations and advise them and help them out of their problems. Their work helps them build trust among the clients and later these clients can be resourceful for the organisation as well as the Customer Service Executive.
Higher Studies
A candidate who is working as a Customer Service Executive can choose to go for higher studies for better job opportunities. Higher studies will also make the professional more hireable in the eyes of employers. Customer Service Executive can go for postgraduate courses like MBA or a PG Diploma in Management. They can also opt for a Phd Degree if they want to get into the research field.
Skills required to become a Good Customer Service Executive
Good customer service is the holy grail of business and once the candidates have it, it seems like it has the power to reveal all the secrets of success. Providing flawless service, however, is not always easy. Below are some top customer service skills one should have to become a Good Customer Service Executive.
- Empathy: It is the ability to understand another person’s emotions and to understand their point of view regarding the query. A Good Customer Service Executive always empathises with the customer to deliver the best results.
- Attentiveness: The ability to listen to customers is crucial to providing great service to customers. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that they receive by the customer.
- Emotional intelligence: A good customer support executive knows how to relate to anybody, but they’re especially good with frustrated people. Instead of taking things personally, they need to understand where the other person is coming from. They know to both prioritize and swiftly communicate that empathy and solve the query of the customer.
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Motivating Your Employees: It is the most important skill that a Good Customer Service Executive is supposed to have.They should know how to motivate themselves and keep their team motivated. They should play to the team's strengths and attitude towards your team is a major factor that influences their work environment.
Salary of a Good Customer Service Executive
The Customer Service Executive has a salary according to their hierarchy and experience. It is also dependent on the department of the organisation and the location they are posted at. Salary of different job roles of a Customer Service Executive vary as per their experiences and the level of seniority.
Average Annual Salary
| Name of Organisation | Average Annual Salary |
|---|---|
| Govt | INR 3 LPA |
| Private | INR 4.2 LPA |
Specialisation Wise
| Specialisations | Salary |
|---|---|
| Phone Customer Service | INR 6 LPA |
| Social Media Support Executive | INR 5.2 LPA |
| Email Support Executive | INR 5 LPA |
| Live Chat Support Executive | INR 5.5 LPA |
Experience Wise
| Experience | Salary |
|---|---|
| Fresher | INR 5 LPA |
| Experienced | INR 8 LPA |
After the Customer Service Executive
Below given are the options that a candidate can choose after becoming a good customer service executive.
Higher Education
Candidates after becoming and gaining experience in the field can opt for an MBA course as it will help them with better job opportunities. Pursuing a MBA degree opens a plethora of job options with great salary packages. They can opt for any postgraduate or PG Diploma degree as per their preference.
Start Job
While pursuing their studies at UG or PG level, candidates can also do an internship as it will help them to learn about the functioning of an organisation. Post completing their studies they can get on to organisation and start working as customer service agent. Later they can go on to become a good customer service executive depending upon the promotions as well as experience.
Good Customer Service Executive: FAQs
Ques. Who is a good customer service executive?
Ans. Customer service executives are primarily the face of an organization who effectively addresses the concerns and inquiries of the customers who call in to find solutions for multifarious problems. Deals are made or smashed through the customer care executives as they sit at the front desk of a firm directly dealing with the customers and addressing their issues.
Ques. What are the few qualities of a good customer care executive?
Ans. Some of the few qualities that a good customer service executive must possess are Enthusiasm, Communication skills, Customer Empathy / Compassion, Patience, Stress Management, Flexibility, Charisma and Company knowledge.
Ques. What are the main duties and responsibilities of a good customer service executive?
Ans. Some of the main responsibilities are mentioned below:
- Resolve customer complaints via phone, email, or social media handle.
- Use telephones to reach out to customers and solve their query.
- Greet customers warmly and ascertain queries or reason for calling.
- Assist customers with placement of orders, refunds, or exchanges of any product.
Ques. How can a good customer service executive handle an angry customer?
Ans. To handle angry customers, they must stay calm and Shift their mindset. They must acknowledge their distress and learn about the person they are talking to.
Ques. What is the average salary of a good customer service executive?
Ans. The average salary of a good customer service executive ranges from INR 5 LPA to INR 8 LPA depending upon the experience and organization.
Ques. Is a customer service executive a good job?
Ans. Yes, A job as a customer service executive is an excellent option for individuals who enjoy working with the public and being of service. It is also a good choice for candidates who are interested in a broad range of subjects, as positions are available in almost every sector of the public and private industry.
Ques. What is the difference between a good customer service executive and a customer service representative?
Ans. Good customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers dealing directly with customers’ inquiries and complaints, to maximize customer satisfaction. They are also known as front desk executives. Whereas, customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns mostly done through calls, emails, chats and SMS.
Ques. What's the difference between a call center and customer service?
Ans. Call center is the heart of customer service for many businesses as it’s a place where customers call in for help and call center representatives call out for sales. It is referred to as a “call center” because phone support has always been the traditional model of customer service or the primary source of contact between customers and the companies.
Whereas, Customer service is the act of taking care of the customer’s needs by providing and delivering professional, high-quality service before, during and after the customer’s requirements are met.
Ques. What are the courses that the students can opt for to become a good customer service executive?
Ans. To become a good customer service executive, there is no dedicated course. One can have any UG or PG degree to become a good customer service executive. However some of the courses are BBA, BJMC, MBA, etc.
Ques. Is there any growth in this field?
Ans. Yes, one can easily find growth in this industry if they are dedicated enough. They need to improve their skills as well as their knowledge about the trends of the industry.
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