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MBA Service management is a 2 year postgraduate course related to management studies in the service sector for catering knowledge about developing strategies for achieving a sustainable advantage in any service aspect of the business. It develops the managerial knowledge of any candidate for quality service, strategic planning, research project management, human resource development among others.
The average course fee ranges from INR 5,000/- to INR 5 LPA for MBA Service Management. Graduates of MBA in service management have scope in the field of Hospitality, Service management, Financial service, Tourism, Supply management etc.
The average package offered to MBA Service management graduates is ranging from INR 3,00,000 to INR 12,00,000 per annum.
For further higher studies, a Service management student can apply for PhD courses in similar specializations for a research based approach on the subjects.
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MBA in Service Management: Course Highlights
| Course Level | Post graduation |
| Full-Form | Masters of business administration in Service Management |
| Duration | 2 years |
| Examination type | Semester Examination |
| Eligibility | Graduation in any field from a recognized university with aggregate marks of 50% for general category. |
| Admission Process | Entrance Examination + Counseling |
| Course Fee | INR 5,000 to INR 5,00,000/- |
| Average Salary | INR 3,00,000 to INR 12,00,000/- |
| Top Recruiting Companies | Amazon, Asian Paints, Barclays Capital, ESSAR Group, Ebay, Flipkart, Google, Snapdeal, Jabong, Oracle, Infosys, Accenture, HCL, Reliance Power, IBM, Yahoo, Global Logic, TV9, Zee News etc. |
| Top Recruiting Sectors | Insurance Companies, Research & Consultancy Firms, Banks, Finance Institutions, Academic Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, and such. |
| Job Positions | Operations Manager, Director of Performance Manager, Director of Process Manager, Sales/Business Development, Director of Services Manager, Security Officer, Account Manager, Manager, Professor, Service Managers, Online Media Analyst, Manager, Management Trainee, Operations Manager, among others. |
What is MBA in Service Management all About?
- MBA Service management helps in planning and strategizing the marketing management for professional development of any business.
- Candidates with the graduation degree in any relevant field from a recognized university are eligible to apply for this course; however they should have a minimum aggregate percentage of 50%.
- Top Entrance exams to get admission in MBA in service management are CAT/ XAT/ MAT/ CMAT/ GMAT/ NMAT etc.
Why Choose MBA in Service Management?
MBA Service management offers various perks for the students including a good package, interesting job profile, secured job etc. Listed are some basic points which justifies the importance of MBA in Service Management :-
- Populararity: MBA in Service management is constantly growing worldwide, and is rated as one of the top jobs globally.
- High Initial Package: The person with Service management degree earns great initial packages which are doubled within five years of work experience.
- Diversified Career Options: You can work for any private and public sector in job positions of Operations Manager, Director of Performance Manager, Director of Process Manager, Security Officer, Account Manager, Online Media Analyst, Manager, Management Trainee etc.
- Secured Job: The demand for management students are never diminished, hence there are always a chance to secure a fine job after completion of MBA Service management
- Interesting career option: With the practical applications of management tools in solving real life problems and assessing various operational processes by strategizing and planning keeping every business aspect in mind, career in Service management is an interesting one.
MBA in Service Management Admission Process
Most colleges grant admission into the MBA Service management program based on performance in entrance exams followed by the personal interview round. Admission process varies across colleges. Below are some steps which need to be followed for getting admission in MBA Service Management:-
- Registration: Register on the official portal on the examination website you want to apply for.
- College registration: After passing the respective entrance examination, visit the college portal and register yourself for further admission process.
- Merit list: A merit list and cut off is released by every college for further admission process.
- Counseling procedure: After getting qualified on the basis of entrance examination marks, candidates need to appear for a group discussion and personal interview round for the final selection.
Admissions are solely based on aggregate marks scored by the aspirants in the entrance examination and counseling round.
What is MBA in Service Management Eligibility Criteria?
Candidates passing the following eligibility criteria can register for admission in MBA service management programs:-
- Candidates with the graduation degree in any field from a recognized university are eligible to apply for this course
- They should have a minimum aggregate percentage of 50%.
- Candidates should hold a valid score in any relevant entrance examination for applying in any college for admissions.
MBA Service Management Entrance Exams
MBA Service management admissions are granted based on central level examinations like CAT/ XAT/ CMAT/ GMAT among many others. Here is detailed information about the entrance examination which are applicable for MBA Service Management:-
| Exam Name | Exam Details |
|---|---|
| CAT | Check Here |
| MAT | Check Here |
| SNAP | Check Here |
| IIFT | Check Here |
| IBSAT | Check Here |
| CMAT | Check Here |
| MAH CET | Check Here |
| NMAT | Check Here |
| ATMA | Check Here |
| XAT | Check Here |
| TISSNET | Check Here |
| TANCET | Check Here |
How to Prepare for an MBA in Service Management Entrance Examinations?
All the entrance examinations which are being conducted for admissions in MBA Service management follow an objective evaluation based upon the aptitude, reasoning, mathematics and language evaluation.
Listed are some tips which might be useful for cracking the entrance examination:-
- Know your capabilities and judge yourself as per the examination pattern followed for MBA Service Management.
- Keep a strong hold on mathematics and statistics along with some basic language expertise.
- Keep practicing comprehension passages, aptitude and reasoning questions for better understanding.
- Research well about the course curriculum and divide the syllabus properly to have a systematic study.
- Practice language based questions regularly to have a strong command on the same.
- It is really useful to solve various mock and previous year question papers in order to enhance your pace and time management skills.
Major subjects included in the course curriculum of MBA Service management are managerial economics, Corporate Environment, Business Skills Development, Corporate Legal Environment, Organizational Management etc. Semester-wise breakup of MBA Service Management syllabus is tabulated below:-
| First Year | Second Year |
|---|---|
| Managerial Economics | Labour Laws |
| Managerial Accounting | Consumer Behaviour |
| Marketing Skill | Performance Management |
| Corporate Environment | Corporate Taxation |
| Business Skills Development | Financial Markets and Services |
| Corporate legal Environment | Business Policy |
| Accounting for Managers | International Marketing |
| Organizational Behaviour | International Business Management |
| Financial Management | Strategic Management |
| Human Resource Management | Quality Management |
| Marketing Management | - |
MBA Service Management Books
Important books which can be used for reference in the course MBA in Service management are: -
| Name of the Book | Author |
|---|---|
| Service Management, Operations, strategy, Information Technology | James A. Fitzsimmons, Mona J. Fitzsimmons |
| Advertising Management | Rajeev Batra, John G. Myers, David A. |
| Services Marketing | Jochen Wirtz, Christopher Lovelock |
| Human Resource Development and Management | A.M. Sheikh |
| Business Process Improvement | Shruti Bhatt |
Top Colleges for MBA Service Management
Listed below are some of the Top-notch Colleges for MBA Service Management in India:-
| Name of the Institute | Location | Average Course Fee | Average Package |
|---|---|---|---|
| University of Delhi, Faculty of Management Studies | New Delhi | INR 10,480 | INR 8,50,000/- |
| Jamnalal Bajaj Institute of Management Studies | Mumbai | INR 3,00,000 | INR 6,30,000/- |
| National Institute of Industrial Engineering | Mumbai | INR 3,81,000 | INR 5,70,000/- |
| Christ University | Bangalore | INR 1,53,000 | INR 5,90,000/- |
| KJ Somaiya Institute of Management Studies and Research | Mumbai | INR 1,02,000 | INR 4,45,000/- |
| Narsee Monjee Institute of Management Studies | Mumbai | INR 6,58,000 | INR 6,70,000/- |
| International Management Institute | New Delhi | INR 7,71,000 | INR 5,70,000/- |
| Department of Management Studies, IIT Madras | Chennai | INR 3,46,000 | INR 7,92,000/- |
| Vinod Gupta School of Management | Kharagpur | INR 3,11,000 | INR 5,50,000 |
| IIT Delhi | New Delhi | INR 4,00,000 | INR 7,20,000 |
| Sydenham Institute of Management Studies | Mumbai | INR 67,000 | INR 4,45,000 |
| Symbiosis Institute of Business Management | Pune | INR 4,68,000 | INR 5,20,000 |
| IIT Roorkee | Roorkee | INR 4,13,000 | INR 6,80,000 |
| Symbiosis Institute of Business Management | Bangalore | INR 5,63,000 | INR 5,50,000 |
| Bharathidasan Institute of Management | Tiruchirapalli | INR 6,07,000 | INR 3,20,000 |
| Department of Management - BITS, Pilani | Rajasthan | INR 3,14,000 | INR 7,67,000 |
| Prin. L. N. Welingkar Institute of Management Development & Research | Mumbai | INR 4,32,000 | INR 5,45,000/- |
| ICFAI Business School | Hyderabad | INR 1,65,000 | INR 6,70,000/- |
| Loyola Institute of Business Administration | Chennai | INR 3,80,000 | INR 5,70,000/- |
| Goa Institute of Management | Goa | INR 7,61,000 | INR 7,92,000/- |
MBA Service Management: College Comparison
Below tabulated is the detailed comparison about top colleges for MBA Service Management
| College Name | University of Delhi, Faculty of Management Studies | Symbiosis Institute of Business Management | Department of Management - BITS, Pilani |
|---|---|---|---|
| Overview | Delhi University is a pioneer state university which has a separate faculty of management studies for various management programs in different specializations. | One of the fastest growing B-schools in India, Symbiosis Institute of Business Management is a private institute and offers various UG, PG courses in management fields. | BITS is a leading private institute for offering UG and PG courses in various specializations. |
| Place | New Delhi | Bangalore | Pilani |
| Average Tuition Fees | INR 10,480 | INR 5,63,000 | INR 3,14,000 |
| Eligibility | Graduation | Graduation | Graduation |
| Admission | Common Entrance test + Personal Interview | Entrance test + Personal Interview | Entrance test + Personal Interview |
| Average Annual Placement Package | INR 8,50,000/- | INR 5,63,000 | INR 7,67,000 |
MBA Service Management: Distance Education
MBA Service management is a course which can be pursued from distance education. The syllabus and the curriculum are the same for both regular and correspondence courses. Admissions are also done on the same basis as the regular course with the same eligibility criteria.
Below are some of the colleges which offer MBA Service management as a correspondence course:-
| College/Institute | Location | Fees per Annum |
|---|---|---|
| IGNOU | Delhi, Ahmedabad | INR 26.4 K – 33.6 K |
| Symbiosis Institute of Business Management | Bangalore, Pune | INR 5.8 K – 20 K |
| Amity University | Noida | INR 80k – 1 lac |
Here is the table differentiating MBA in Service management, MBA in Health Service management and MBA in Human Resource Management.
| Parameters | MBA in Service Management | MBA in Human Resource management |
| Qualification | Masters of Business Administration in Service management | Masters of Business Administration in Human Resource Management |
| Course Overview | MBA Service management is a 2 year postgraduate course related to management studies in the service sector for catering knowledge about developing strategies for achieving a sustainable advantage in any service aspect of the business. | MBA in human resource management is a post-graduation course which involves the management, hiring and training techniques of employees in an organization. |
| Eligibility | Graduation | Graduation |
| Admission Process | Entrance examination + Personal Interview | Entrance examination + Personal Interview |
| Average Fee | INR 5,000 to INR 5,00,000 | INR 4,00,000 – INR 17,00,000 |
| Average Annual Salary | INR 3,00,000 to INR 12,00,000 | INR 2,00,000 to 12,00,000 |
| Colleges | Delhi University, Symbiosis Institute of Management Studies, BITS Pilani | IIM, ISB, FMS, Delhi University |
| Top Job Profiles | Operations Manager, Director of Performance Manager, Director of Process Manager, Sales/Business Development, Director of Services Manager, Security Officer, Account Manager, Manager, Professor, Service Managers, Online Media Analyst, Manager, Management Trainee, Operations Manager, among others. | Receptionist, Human Resource manager, Performance Manager, Operations Manager etc. |
MBA Service Management Job Prospects and Career Options
Below are some popular job positions which are bagged by an individual pursuing MBA in Service Management:-
| Job Role | Description | Placement Package (in INR) |
|---|---|---|
| Purchase Manager | Purchase Managers search for dependable merchants or providers to offer quality goods at sensible costs. | 7,14,557 |
| Business Development Manager | A Business Development Manager helps in increasing the financial assets and profit index of the organization. | 5,63,674 |
| Research Officer | Research Officers direct research ventures from the first stages to the ultimate ones. They ask colleagues and make sure that all ventures and errands are on schedule. Most Research Officers and Directors report back to different advisory groups. | 4,00,333 |
| Sales Officer | Sales Officers offer retail items, merchandise, and services to clients. | 2,43,402 |
| Production Manager, Manufacturing | Production Managers helps in designing and arranging a timetable for the manufacturing process. Additionally, they are responsible for assessing, arranging, and endorsing budget plans and timescales with customers and supervisors. | 7,80,000 |
MBA in Service Management Scope
Some of the future prospects available after completing the course of MBA in Service management are:-
- Students with MBA in Service management can work in any private and public firms like Insurance Companies, Academic Institutions, Research & Consultancy Firms, Banks, Finance Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, etc.
- MBA Service management graduates can work as a Account Manager, Sales/Business Development Manager, Online Media Analyst, Manager, Professor, Service Managers, Director of Services Manager, Management Trainee, Operations Manager, Director of Performance Manager, Director of Process Manager, Security Officer, among others.
- For higher studies, one can opt for a PhD in the similar specialization for enhancing a research based knowledge base.
- There are also some opportunities for working abroad after successful completion of this course.
MBA Service Management FAQs
Ques. Which colleges in India offer MBA in Service Management?
Ans. Top management colleges which offer MBA in Service Management in India are Delhi University, Symbiosis Institute of Management Studies, BITS Pilani etc.
Ques. Can a commerce student do an MBA in Service Management?
Ans. Yes, a commerce student is eligible to pursue MBA in Service management.
Ques. What is the salary of a business development manager after MBA in Service management in India?
Ans. MBA in Service Management gives a head start for a fresher. Anyone with an MBA in Service Management can earn up to INR 3,00,000 to INR 6,00,000 per annum as a fresher.
Ques. What type of subjects does MBA Service Management involve?
Ans. Subjects like managerial economics, Corporate Environment, Business Skills Development, Corporate Legal Environment, Organizational Management etc. are taught in MBA in Service Management
Ques. What is the demand of students after completing MBA (Service Management)?
Ans. Job prospects and future endeavors after MBA are lucrative as the demand for managers increases each day. Moreover, MBA Service Management is a diversified course where the job roles are many and versatile.
Ques. What are Service Management entrance exams composed of?
Ans. Entrance examination of MBA service management is composed of comprehension passage, reasoning, aptitude based questions with some part of mathematics.
Ques. How to prepare for the entrance exam of MBA (Service Management)?
Ans. The entrance exam for MBA Service Management is not very tough. Moreover, a practice of aptitude and reasoning questions properly can help to score better marks in MBA entrance examination.
Ques. In which sectors a person with an MBA in Service Management can work?
Ans. A person with a degree of MBA in Service Management can work in the sectors of Insurance Companies, Academic Institutions, Research & Consultancy Firms, Banks, Finance Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, etc..
Ques. Is it compulsory to have a management background to study MBA (Service Management)?
Ans. No, it is not compulsory to have a management background for pursuing MBA in Service Management. Any candidate with a graduation degree in any field can enter into this course.
Ques. What is the fee in MBA Service Management?
Ans. The fee structure for the course of MBA in Service Management varies as per the college. However, the average fee of the course MBA in Service Management is INR 5,000 to 5,00,000.