Learning Objectives

• Identify career goals and effective strategies for achieving them.
• Communicate effectively in written, spoken, visual and digital modes to different audiences (e.g. industry leaders, employees, employers, faculty and peers).
• Manage all forms of capital (e.g., human, financial) in an ethical and sustainable way.
• Analyze, understand, and solve human resource problems and challenges.
• Effectively identify and assess the legal risks associated with common hospitality business practices and events and identify appropriate risk management techniques and employment practices to minimize those risks.
• Analyze financial, marketing, and operational results and outcomes for hospitality operations
• Develop an understanding of customer segments and key marketing concepts, and apply this knowledge to increase revenue and brand value.
• Demonstrate effective management techniques in hospitality operations (hotel, F&B, gaming, meetings, events, etc.).
• Design a sustainable component or practice for a hospitality business (hotel, F&B, gaming, meetings, events, etc.).