Operations managers blend their qualitative ?people skills? and quantitative business skills to efficiently and effectively create services and products to meet the needs of customers. They connect their organizations to global suppliers and customers across ever more complex value chains. Operations managers translate organizational strategies into appropriate operations tactics, to deliver value to customers through high-quality, low-cost, responsive, and flexible solutions. Key skills include tools and knowledge about quality management, lean systems, change management, project management, and supply-chain management.