• The MSc Management in a Digital Service Economy aims to equip graduates with the ability to create and deliver reliable customer-centered service a key differentiator for business today.
  • In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centered service with manufactured products and create service-centered solutions. Some, like IBM, have moved entirely to service and solutions.
  • Service Management as a body of knowledge has made immense progress in the last decade. Economies are increasingly service-focused, and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and established a track record of success.