• In this practical hands-on program, learners will acquire a broad range of tourism and hospitality knowledge coupled with industry-specific competency training that will prepare graduates for a career in the competitive tourism and hospitality sector.
  • A glimpse into what students will learn...
    • Develop strong interpersonal skills and presentation techniques
    • An understanding of the tourism and hospitality industry on a global scale
    • Hotel Front Office Operations and its key relationship to all hotel departments
    • The efficient handling of hotel reservations from check-in or Check-out
    • Understanding and assessment of Food and Beverage procedures
    • Workplace health and safety including food preparation quality standards
    • Financial statement basics plus hotel management accountingTechniques
    •  Appropriate professional etiquette and cross-cultural
    •  understanding to deliver exemplary customer service
    • Effective Negotiation and Conflict management techniques
  • Some roles you could consider pursuing after you finish the program include: 
    • Hotel front desk clerk
    • Guest services agent – hotel
    • Travel Councillor
    • Night clerk
    • Room clerk
    • Travel agent
    • Travel Consultant
    •  Food service agent/consultant
    •  Event and Meeting organizer