• Diploma in Hospitality-Hotel Operations Management at George Brown College is offered as a 2 years (4 semesters) program.
  • It is an online program offered on a full-time basis.
  • This program's mission is to produce passionate and service-obsessed industry professionals for the urban hospitality and culinary experience.
  • This Hospitality – Hotel Operations Management program exposes students to current and best practices in:
    • Front office
    • Food and beverage
    • Marketing and sales
    • Conferences and catering
  • Program learning outcomes-The graduate has reliably demonstrated the ability to:
    • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
    • Deliver customer service and solutions that anticipate, meet, and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
    • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills, and product knowledge to promote and sell hospitality services, products, and guest experiences.
    • Apply business and revenue models as well as basic accounting, budgeting, financial, and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
    • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hospitality operations.
    • Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.
    • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
    • Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behavior, labor relations, employment standards, and human rights to contribute to a positive work environment.
    • Respond to issues and dilemmas arising in the delivery of hospitality services, products, and guest experiences by using and promoting ethical behavior and best practices of corporate social responsibility and environmental sustainability.
  • With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. 
  • Students can also explore a wealth of management career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centers, entertainment complexes, clubs, bed and breakfasts, catering companies, and conference services.
  • Located in the heart of downtown Toronto, George Brown puts students at the center of the hospitality industry in Canada. If students would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide students with the knowledge and skills needed to launch a successful career.
  • The average salary goes up to 359,238 USD.