The Diploma of Leadership and Management provides students with the knowledge and practical skills required to perform the role of an employee who can use well-developed skills and have a broad knowledge base in a wide variety of contexts. On completion of the course, students will be able to analyze and evaluate information from a variety of sources and may provide leadership and guidance to others. Areas of study covered include leadership, self-management, emotional intelligence, communication skills, financial numeracy, as well as the processing of business information, and the delivery of information and services to customers.